I recently had a scary experience with Amazon. I regularly order items on this site, and have not had significant problems. However, yesterday was different. I was ordering an emergency flashlight and four way travel powerstrip and about to complete my order, when I noticed that the shipping charges totalled $1055.44.
See the screenshot to see what I saw. Fortunately, I caught this and didn’t click “Place your order”. Amazon explained to me that the seller, not Amazon, had incorrectly provided this shipping cost. Was it fraud, a computer error or a simple human error? I don’t know. Did anyone else order the flashlight before me? Here is an example of a data governance problem, where Amazon is importing erroneous data without checking the information. It’s their reputation that will suffer, if someone really does order the $1000 flashlight. I believe that there is an opportunity for security professionals to get more involved with these types of problems. It doesn’t really matter if the data “glitch” is fraud or a data import error or human error. The effect on the customer relationship is the same. As an entry point into this field, check out www.infogovcommunity.com.
Book an Appointment for Cybersecurity Issues
Request an appointment with Dr. Fred Scholl. We will discuss any cybersecurity issues you have.