I recently had a scary experience with Amazon. I regularly order items on this site, and have not had significant problems. However, yesterday was different. I was ordering an emergency flashlight and four way travel powerstrip and about to complete my order, when I noticed that the shipping charges totalled $1055.44.
See the screenshot to see what I saw. Fortunately, I caught this and didn’t click “Place your order”. Amazon explained to me that the seller, not Amazon, had incorrectly provided this shipping cost. Was it fraud, a computer error or a simple human error? I don’t know. Did anyone else order the flashlight before me? Here is an example of a data governance problem, where Amazon is importing erroneous data without checking the information. It’s their reputation that will suffer, if someone really does order the $1000 flashlight. I believe that there is an opportunity for security professionals to get more involved with these types of problems. It doesn’t really matter if the data “glitch” is fraud or a data import error or human error. The effect on the customer relationship is the same. As an entry point into this field, check out www.infogovcommunity.com.
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